Dear Clients and Friends,
Regrettably, the COVID-19 pandemic has adversely affected all of our lives. As the owners of WillowGrove Pet Clinic, the safety of our clients, pets, and staff is always at the forefront of our mind.
The CDC advises that the best way to prevent illness from COVID-19, is to avoid being exposed to the virus. It can take 2-14 days after exposure before COVID-19 infected people start to manifest symptoms. This means that there exists a subset of infected people – with normal body temperatures and no signs of respiratory illness – who are capable of transmitting this disease to others. Additionally, the CDC, the State of Illinois, and public health experts have called for businesses to take extra precautions to increase social distancing to combat the spread of this virus. It is for these reasons that we ask you to join us in temporarily transitioning our care of your pets to curbside service appointments during these extenuating circumstances – starting Wed, March 18, 2020.
What is a Curbside-Service Appointment?
You will schedule your appointment as usual by phone or email. When you arrive at the parking lot, you will remain in your car and call us at 630-655-3800. Our certified veterinary technicians and veterinarians will discuss your pet’s problem and needs by phone; then we will come to the parking lot to bring your pet into the building for an exam/evaluation. While your pet is being evaluated, we ask that you wait in your car.
After we evaluate your animal, the DVM will call you again to discuss exam findings, recommendations, and a treatment plan. At the conclusion of the appointment, we will get your credit card payment information and process it over the phone; then will print or email your receipt.
Your pet will be brought back out to you when they are finished; and we can also dispense any prescribed medications or prescription foods at this exchange.
If you simply need medication or prescription food refills; please call ahead to place your order, make your credit card payment, and share your estimated time of pick-up. When you arrive at the parking lot, remain in your car and call us at 630-655-3800; then we can bring your order to the curb for you.
If you are sick or have been recently exposed to someone infected with COVID-19, please let us know this at the time of scheduling your pet’s appointment. If we have a pre-existing client-patient relationship; we are willing to schedule a video consultation to address your pet’s medical issue.
We truly love caring for your pets! During this pandemic, we want to be here for your pet’s wellbeing; but this can only happen if our staff remains healthy! We must all work together to “flatten the curve” of the spread of this virus and protect the high risk individuals in our community. We also ask that you delay non-essential visits to make sure we have appointment availability for pets in need. Please know that we will honor any missed Birthday Nail Trims at least one month beyond our nation’s recovery from this health crisis.
These temporary changes may lengthen your waiting and service time a bit - so, we thank you in advance for your patience. We know your time is valuable and will do our best to be as expedient as possible, without sacrificing care and quality.
We greatly appreciate you entrusting us with the care of your pet!
Sincerely,
John Bishop, DVM and Ann Marie LoPiccolo, DVM
Regrettably, the COVID-19 pandemic has adversely affected all of our lives. As the owners of WillowGrove Pet Clinic, the safety of our clients, pets, and staff is always at the forefront of our mind.
The CDC advises that the best way to prevent illness from COVID-19, is to avoid being exposed to the virus. It can take 2-14 days after exposure before COVID-19 infected people start to manifest symptoms. This means that there exists a subset of infected people – with normal body temperatures and no signs of respiratory illness – who are capable of transmitting this disease to others. Additionally, the CDC, the State of Illinois, and public health experts have called for businesses to take extra precautions to increase social distancing to combat the spread of this virus. It is for these reasons that we ask you to join us in temporarily transitioning our care of your pets to curbside service appointments during these extenuating circumstances – starting Wed, March 18, 2020.
What is a Curbside-Service Appointment?
You will schedule your appointment as usual by phone or email. When you arrive at the parking lot, you will remain in your car and call us at 630-655-3800. Our certified veterinary technicians and veterinarians will discuss your pet’s problem and needs by phone; then we will come to the parking lot to bring your pet into the building for an exam/evaluation. While your pet is being evaluated, we ask that you wait in your car.
After we evaluate your animal, the DVM will call you again to discuss exam findings, recommendations, and a treatment plan. At the conclusion of the appointment, we will get your credit card payment information and process it over the phone; then will print or email your receipt.
Your pet will be brought back out to you when they are finished; and we can also dispense any prescribed medications or prescription foods at this exchange.
If you simply need medication or prescription food refills; please call ahead to place your order, make your credit card payment, and share your estimated time of pick-up. When you arrive at the parking lot, remain in your car and call us at 630-655-3800; then we can bring your order to the curb for you.
If you are sick or have been recently exposed to someone infected with COVID-19, please let us know this at the time of scheduling your pet’s appointment. If we have a pre-existing client-patient relationship; we are willing to schedule a video consultation to address your pet’s medical issue.
We truly love caring for your pets! During this pandemic, we want to be here for your pet’s wellbeing; but this can only happen if our staff remains healthy! We must all work together to “flatten the curve” of the spread of this virus and protect the high risk individuals in our community. We also ask that you delay non-essential visits to make sure we have appointment availability for pets in need. Please know that we will honor any missed Birthday Nail Trims at least one month beyond our nation’s recovery from this health crisis.
These temporary changes may lengthen your waiting and service time a bit - so, we thank you in advance for your patience. We know your time is valuable and will do our best to be as expedient as possible, without sacrificing care and quality.
We greatly appreciate you entrusting us with the care of your pet!
Sincerely,
John Bishop, DVM and Ann Marie LoPiccolo, DVM
